BBVA Compass Brs Technology Support Rep I in birmingham, Alabama

Overview

At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

Provide daily technical client support, issue analysis, and troubleshooting for complex TreasuryManagement systems. This includes effectively managing customer-reported issues identified in the production environment and ensuring all technical support needs are addressed in a timely manner with proper follow-up to all parties involved. In addition, provide assistance with ad hoc projects that impact the Client Technology and Deployment department.

Responsibilities

Duties:

  • Provide continuous client support (via phone, e-mail, other electronic medium) for all complex Treasury Management systems.

  • Maintain a solid understanding of all supported systems and interdependencies from a customer service and high-level technical perspective.

  • Provide effective communication with system vendor(s), Product Development, and bank Operations’ personnel in order to establish coherent and comprehensive coordination of tasks.

  • Provide a thorough evaluation of system and/or customer issues and formulate appropriate solutions and response in a timely manner.

  • Recognize and evaluate implications of system changes and develop appropriate support and training materials to accommodate such changes.

Qualifications

Qualifications:

  • Bachelor’s degree and 2-3 years system/application experience in a banking environment or equivalent working experience.

  • Ability to work in a fast-paced, deadline driven environment where priorities change frequently.

  • Strong customer service and interpersonal skills with managing technical issues.

  • Outstanding analytical and problem-solving skills with technical applications.

  • Possess detailed knowledge of Microsoft Internet Explorer, Google Chrome, and other browser applications as well as experience with complex database administration.

  • Bi-lingual skills in English and Spanish required.

  • Must be available to work rotating flex schedule (6:30am CT to 7:00pm CT).

Job ID 2018-116634

Site Name AL-BIRMINGHAM-CORPORATE HEADQUARTERS

Category BUSINESS DEVELOPMENT USA

Work Location US-AL-BIRMINGHAM

FLSA Status NON-EXEMPT

Type FULL TIME

EOE Statement Equal Opportunity Employer - Minority/Female/Disability/Veterans.