BBVA Compass Operations Coordinator Ii in fort worth, Texas
At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.
Responsibilities will include level three inquiries, research requests, issues, and escalations from BBVA Compass enterprise wide business partners for Engineering Operations. Will use established tools to collect, track, trend, and analyze data. Will answer phone calls (internal & external) and provide high level of customer service. Will work emails, tickets and inquiries received over the phone. Will receive escalations from different areas of the bank and must display a calm and professional behavior. Will work closely with Engineering Operational areas to assist internal business partners. Work with different areas for in depth review of analytics. Establish benchmarking for department inquiries and provide month to month comparisons. feedback on Engineering Operations’ performance. Identify process improvement opportunities based on feedback and analytical data to create process improvement. Maintain constant and open communication to keep business partners apprised of issue status and long term resolutions. Cohesively meet and work with Customer Service, Social Media Team, One Team, and Client Care Unit for collaborative efforts in reviewing talking points/scripts and processes to assist customer care units in improving client experience. Team member will work independently or as part of a team. Will interact with business partners via phone and email, so great grammar and verbal skills are required.
Excellent verbal and written communication & interpersonal skills
Vault Services Experience Required
Ability to interact and support business partners in all levels of the bank
Ability to build strong business relationships
Ability to handle stressful situations with a calm and professional behavior
Ability to work in a team environment that collaborates with various departments within and outside of Engineering Operations
Must display a friendly and helpful attitude with the ability to positively interact with clients and team members
Detail oriented, organized, and effective time management skills
Three to five years Operations Experience
Ability to work under pressure, multi-task, and with operational deadlines
Ability to collect, analyze, and interpret both qualitative and quantitative data
Ability to review and determine business process improvement opportunities
Identify customer experience improvement opportunities
Ability to lead in projects and department initiatives
Assist with training of new processes and introduction of new applications
Job ID 2018-115402
Site Name TX-FORT WORTH-AMON CARTER OPS CTR
Work Location US-TX-FORT WORTH
FLSA Status NON-EXEMPT
Type FULL TIME
EOE Statement Equal Opportunity Employer - Minority/Female/Disability/Veterans.