BBVA Compass Digital Relationship Manager/ Digital Banker- Corporate Centre in Houston, Texas
At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.
The primary focus of the Digital Relationship Manager is the management and growth of a portfolio of mass
affluent customers handled remotely and primarily by phone. Focus on servicing a portfolio of customers
with the goal of maximizing the profit contribution of each customer by providing solutions that
generate cross-sell opportunities. Become the main point of contact for portfolio customers and be
responsible for retention and cross sell of the customer as well as new production on any referred
relationships. Deliver an exceptional customer service experience. Fill the role as a trusted financial
advisor for customers taking the opportunity to fulfill all of their business, consumer and employee
banking needs. Ensure the customer knows you are their relationship manager. Partner with branches in
order to assist your customers when a branch services is needed.
Bachelor's degree preferred or equivalent professional experience.
One year of banking or financial services experience with emphasis in consumer lending and deposit
and loan sales. (Two years- DRM I (16), Three years - DRM II (18)).
One year prior experience in proactive outbound sales preferred.
SBA lending experience/exposure preferred for DRM. (Two years preferred - DRM II).
One year of portfolio management experience preferred for DRM I. (Two years required - DRM II).
Life and Health, 6 and 63 Licensing preferred. (Required - DRM I and II).
Meet credit history and criminal background requirements associated with Nationwide Mortgage
Licensing System and Registry registration process, to include FBI fingerprint criminal history
report and review of credit report.
Must have knowledge of and experience in mobile, online and branch banking.
Must be proficient in social media forums and digital communications.
Must be an extremely motivated team player.
Must have assertive communication skills with a focus for sales.
Ability to maintain the confidentiality of customer information.
Job ID 2019-121629
Site Name TX-HOUSTON-CORPORATE CENTRE CAMPUS
Category RETAIL BANKING - BRANCH
Work Location US-TX-Houston
FLSA Status NON-EXEMPT
Type FULL TIME
EOE Statement Equal Opportunity Employer - Minority/Female/Disability/Veterans.