BBVA Compass Lead Branch Associate I/Lead Teller/ McAllen Main in mcallen, Texas

Overview

At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

Responsibilities

Mission

Deliver an exceptional client experience. Responsible for monitoring, follow up and reporting processes on

the Teller Line. Specifically all functions related to the vault and ATM such as preparing, processing, and

balancing incoming and outgoing shipments of currency. In addition perform all paying and receiving

branch associate responsibilities. Ensure appropriate operational procedures and security standards are in

place for the cash handling functions of the branch. Participate in all banking center sales, service and lobby

management activities. Participate in all branch sales meetings held by the Branch Retail Executive and

the Client Experience and Operations Manager.

Client Experience

Overview: Deliver an exceptional client experience. Act as Passion for Customer Accelerator (PfCA) and

JD Power Champion within the branch to ensure high quality customer service results.

Operations and Compliance

Overview: Monitor, follow up and report to CEOM individual team members' understanding, implementation

and execution of all policies, procedures, products, systems and banking transactions to ensure sound

decision making. Encourage associates to perform at an exceptional and extremely accurate level by

eliminating over/shorts and perform all paying and receiving Branch Associate duties, as well as more

complex transactions, balancing functions, and other branch duties as assigned.

Branch Associate

Overview: Work with CEOM to prepare work schedules within Branch Associate model recommendations

to ensure adequate staffing levels to meet service needs of clients while assisting in the management of

overtime. Coordinate work flow to ensure all work is properly completed and distributed to the proper area

in a timely manner. Through daily observation, identify areas of weakness and coach the Branch Associates

to improve performance.

Sales and Profitability

Overview: Support the achievement of all branch sales goals as determined by the Retail Network and

assigned by the Branch Retail Executive. Promote sales awareness by demonstrating leadership, product

knowledge and awareness of all campaign offers to ensure that Branch Associates are activity seeking

referral opportunities and related activities.

Security

Overview: Monitor and report security issues inside and outside the branch to management as appropriate

and in compliance with security manual and safety standards.

Qualifications

Qualifications

  1. High school diploma required; college degree preferred

  2. One year of previous Branch Associate/Teller experience required. (LBA II requires two years of previous Branch Associate/Teller experience or displays a high level of skill meeting the needs of clients and solving client problems).

  3. One year experience working in a team environment for LBA II required.

  4. Have a focus for sales (LBA II level requires 6 months + excelling in sales or referrals).

  5. Must display a friendly and helpful attitude and have the ability to positively interact with clients and co-workers.

  6. Demonstrate leadership qualities.

  7. Perform basic mathematical calculations

  8. Exhibits attention to detail

  9. Performs with a high level of accuracy.

  10. Demonstrate the ability to learn and apply procedures.

  11. Computer, keyboarding, and 10-key skills.

  12. Able to lift up to 50 pounds throughout the day.

Job ID 2018-116474

Site Name TX-MCALLEN/EDINBURG/MISSION-MCALLEN MAIN

Category RETAIL BANKING - BRANCH

Work Location US-TX-MCALLEN

FLSA Status NON-EXEMPT

Type FULL TIME

EOE Statement Equal Opportunity Employer - Minority/Female/Disability/Veterans.