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BBVA Compass BRANCH RETAIL EXECUTIVE IV - BRANCH MANAGER - CENTRAL & SOUTHERN (PHX) in Phoenix, Arizona

BRANCH RETAIL EXECUTIVE IV - BRANCH MANAGER - CENTRAL & SOUTHERN (PHX)

  • Company:Compass Bank dba BBVA Compass

  • Location:Phoenix,Arizona.United States

  • Job type:Employment |Retail Banking - Branch

  • Published on:31st July 2020

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Our Company

At BBVA, we are leading the transformation of global banking with the aim of bringing the opportunities of this new era within everyone’s reach. We are a global financial institution present in 30 countries with over 75 million customers. We are a bank with over 126,000 employees across the world and every one of those employees is leading and designing his/her professional career with the help of tools provided by the organisation to make that happen.

Corporate responsibility is an intrinsic part of our business model, promoting inclusion and financial education while supporting research and culture. Being part of BBVA means developing your career in one of the most innovative companies in finance.

We started out with the spirit of helping others make the best financial decisions. That spirit remains with us today and encourages us to keep moving forward, prioritising innovation and digital transformation so that we can bring the opportunities of this new era within everyone’s reach.

Our values define our identity; they are what drives us to make our goals a reality and they guide all of our actions and the decisions we make.

    • The customer comes first.
    • We think big.
    • We are one team.

Job description

The Branch Retail Executive (BRE) leads the operational activities of an assigned branch in compliance with applicable State and Federal laws, regulations, bank policies, and procedures. They manage and execute a sales model to maximize profit and branch productivity. The BRE also serves as the sales and service coach within the branch ensuring the staff is focused on and understands how to bring the age of opportunity to everyone and delivers an exceptional level of customer service – ensuring the branch stays focused on enhancing sales in deposits, loans, insurance and investment products. The BRE monitors profits and losses for the branch and leverages opportunities to build, strengthen and maintain relationships with all customers.

Responsibilities

  • Implementing bank strategies and creating local tactics focused on the development and growth of the branch, and influence of the area market. Developing and managing Action Plans to obtain branch goals.

  • Staying up-to-date on current events in the local and global economy and participating in community events and organizations.

  • Conducting daily, weekly and monthly sales meeting with all branch sales personnel to set goals and identify activities required to meet set objectives.

  • Supervising and assisting with sales activities and goals for all branch personnel.

  • Coaching sales personnel daily on goal achievements, scrubbing leads prior to call blocks, scripting, closing and cross-selling.

  • Monitoring and managing cross-sell efforts of each sales representative in conjunction with company aligned goals.

  • Assisting branch personnel with improving their knowledge of all banking products and current product offers on a consistent basis.

  • Collaborating with Line of Business (LOB) partners to help with specialized product training.

  • Collaborating with the District Retail Executive (DRE) and the branch sales personnel to effectively communicate individual, branch and district priorities and meeting the branch’s goals in a manner consistent with bank policies and customer needs.

  • Planning, scheduling and participating in sales calls to ensure each portfolio customer is contacted once per quarter.

  • Prospecting and selling investments to ensure individual revenue goals are met.

  • Resolving errors, problems and/or customer misunderstandings, and complaints in a timely and effective manner.

  • Partnering with Talent & Culture to recruit, interview, select and ultimately hire the best candidates to ensure branch is fully staffed and new hires are trained, poised for success and able to meet their goals

  • Scheduling branch personnel effectively to meet the customer demands of the branch. Opening and closing the banking center.

  • Consistently focusing on outside business development, including Small Business lending production and new customer acquisition through the Workplace Solutions program

Education/Experience

High School Diploma or General Education Degree (GED) required. Bachelor’s degree preferred. Work experience may NOT substitute for education requirement. Two years of Retail bank branch management or four years or more of Retail management, customer service and sales experience required. The level and compensation for this job may be subject to the candidate’s experience and the branch location, branch size and volume of traffic and/or transactions processed.

Lic/Cert/Reg

Required: Must have/acquire (NMLS) Nationwide Mortgage Licensing System

Preferred: Life and Health insurance licenses, Series 6 (Limited-Investment Securities License) or Series 63 (Uniform Securities Agent)

At BBVA, we believe that having a team made up of people with different ways of viewing the world and of taking on each challenge makes us a better bank. That is why we actively support diversity and inclusion, and we invite you to apply, regardless of your race, gender, age, sexual orientation, country of origin, experience, studies, etc.

We nurture a collaborative and inclusive work environment that enables us to show and develop the best we each have to offer.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information (41 C.F.R. 60-1.35 (c)).

Individuals with Disabilities

BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: disabilityaccessjobs.us@bbva.com or by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed*.

*The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response.

EEO Statement

BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities. View the "EEO is the Law" & "View the EEO is the Law Supplement Poster" poster. BBVA Compass, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer.

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