BBVA Compass Client Experience Operations Manager II - Teller Supervisor - Pinnacle Peak - Scottsdale, AZ in scottsdale, Arizona

Overview

At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.

Responsibilities

Deliver an exceptional customer service experience. Responsible for monitoring, follow up and reporting processes on the Teller Line. Specifically all functions related to the vault and ATM such as preparing, processing, and balancing incoming and outgoing shipments of currency. In addition perform all paying and receiving branch associate responsibilities. Ensure appropriate operational procedures and security standards are in place for the cash handling functions of the branch. Participate in all banking center sales, service and lobby management activities. Participate in all branch sales meetings held by the Branch Retail Executive.

Qualifications

  1. Bachelor’s degree or equivalent professional experience.

  2. Minimum of three year retail branch operations experience as a Teller/Branch Associate (BA) or Lead Teller/Associate Manager/Lead Branch Associate (LBA) or other branch operational experience.

  3. One year previous supervisory and/or lobby management experience.

  4. Excellent verbal and written communication skills.

  5. Focus on problem resolution.

  6. Display a friendly and helpful attitude and have the ability to positively interact with clients and teammates.

Job ID 2018-115329

Site Name AZ-PHOENIX-PINNACLE PEAK

Category RETAIL BANKING - BRANCH

Work Location US-AZ-SCOTTSDALE

FLSA Status NON-EXEMPT

Type FULL TIME

EOE Statement Equal Opportunity Employer - Minority/Female/Disability/Veterans.