BBVA Compass Client Care Team Manager in tempe, Arizona
At BBVA, we are working to make banking better for everyone. That is where you come in. We are looking for smart, team oriented people who want to be part of a first-class workforce that gives people the tools they need to meet their financial goals, all while delivering an outstanding client experience. Learn more below.
Manage all aspects of hiring, coaching, recognition, evaluation and termination of employees.
Perform monthly one on ones and provide feedback to review performance, phone quality results, and training opportunities.
Lead team meetings to identify process improvements, department trends, and phone quality feedback.
Support the mission and values of the department through team leadership, motivation and coaching.
Be the liaison for strategic business partners (Corporate Security, Regional/District Manager, Project Managers, etc)
Manage department adherence to call quality expectations, Net Promoter Score, and department productivity
Critical thinker to solve complex/difficult issues
Willingness to continue to grow as a leader
Ability to motivate, direct, and develop team members
Strong banking operations knowledge
Attention to detail
Self starter and able to take initiative
Excellent verbal/written communication skills
Strong computer skills
Resourceful and solution oriented
Strong research skills
Bachelor’s degree or branch and contact center experience minimum four years
Two years supervisor experience
BBVA Compass systems knowledge (Alnova, TSYS, Remedy)
Job ID 2018-114716
Site Name AZ-PHOENIX-WARNER CROSSING (TEMPE OPS)
Category BUSINESS DEVELOPMENT USA
Work Location US-AZ-TEMPE
FLSA Status EXEMPT
Type FULL TIME
EOE Statement Equal Opportunity Employer - Minority/Female/Disability/Veterans.