BBVA Compass MORTGAGE FULFILLMENT SPEC I in Tempe, Arizona
MORTGAGE FULFILLMENT SPEC I
Company:Compass Bank dba BBVA Compass
Job type:Employment |Mortgage
Published on:7th October 2019
At BBVA, we are leading the transformation of global banking with the aim of bringing the opportunities of this new era within everyone’s reach. We are a global financial institution present in 30 countries with over 75 million customers. We are a bank with over 126,000 employees across the world and every one of those employees is leading and designing his/her professional career with the help of tools provided by the organisation to make that happen.
Corporate responsibility is an intrinsic part of our business model, promoting inclusion and financial education while supporting research and culture. Being part of BBVA means developing your career in one of the most innovative companies in finance.
We started out with the spirit of helping others make the best financial decisions. That spirit remains with us today and encourages us to keep moving forward, prioritising innovation and digital transformation so that we can bring the opportunities of this new era within everyone’s reach.
Our values define our identity; they are what drives us to make our goals a reality and they guide all of our actions and the decisions we make.
- The customer comes first.
- We think big.
- We are one team.
Responsible for providing loan processing and administrative/clerical duties for loan applications received by Consumer Asset Operations from the retail branch network, Mortgage Banking Officer or the online channel. May be the initial point of contact for a customer and must be able to effectively communicate the banks loan products and services and assess borrower needs. Responsible for insuring the proper and timely completion of the loan application, collection of supporting documentation, pulling credit, documenting assets and liabilities and preparing a comprehensive loan package in preparation for underwriting.
Provides service to both the prospective borrower(s) and their sales team partners by delivering consistent and timely feedback throughout the lending process, anticipating borrower needs and vigilantly maintaining service level agreements.
Monitors a pipeline of multiple loans per month. Obtains necessary customer documentation to support data provided in the applications. Reviews customer submitted documentation to ensure the documentation meets the program guidelines.
Data entry of applicant information into the mortgage software platform, prints necessary documents, and completes loan files.
Updates insurance information on the mortgage software platform; contacts insurance companies for insurance policies not received. Completes file maintenance on all mortgage loans as instructed.
Processes loan to conform to product guidelines. Gathers all requirements and prepares loan for underwriting approval. When final underwriting approval is obtained, prepares closing instructions and coordinates closing dates with closing agent and customer.
Bachelor''s Degree (BA, BS, etc.) in a related field required with No experience required of . Work experience may substitute for education requirement.
Required: None required
Preferred: None preferred
Essential FunctionsAccurately prepares consumer mortgage loan processing and/or closing documentation.Provides best in class service to the prospective borrower(s) and/or closing agents by delivering consistent and timely feedback throughout the lending process, anticipating borrower needs and vigilantly maintaining service level agreements.Ensures the POS and LOS systems are populated with the required application data and that loan/processing and or closing statuses are accurately maintained.Coordinates the ordering of appraisal, title, tax, flood and all other documentation, verification or certification required to appropriately decision and close the loan.Dispositions loans according to the underwriting decision, preparing approved loans for closing or coordinating adverse action notices to applicants.Directs the final real estate closing transaction and coordinates funding with closing agent via approved payment channels.Contributes to the continuous improvement of the customer experience and efficiency of the team by offering open and honest feedback and ideas for automation and other uses of technology.Maintains strict adherence to all compliance and regulatory requirements as well as department policies and procedures.
Required Qualifications Meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history and review of credit report.High school diploma or equivalent is required.A minimum of one year of experience in mortgage operations, mortgage closing, financial services or customer service is required. Additional experience is required for progression through the job family.Excellent telephone and written communications skills. Demonstrated ability to engage customers, emphasize with their needs and respond professionally and effectively in various customer service roles.Enthusiastic adopter of technology. Computer literate with experience using Microsoft Office, Google Mail and other software and applications.Able to maintain confidentiality and exercise discretion in the evaluation of information and actions taken.Detail oriented and results-focused, able to organize and prioritize actions to achieve objectives. Able to apply concepts to specific situations and conditions to solve problems effectively and efficiently.Able to work successfully within a collaborative environment to meet deadlines and departmental goals.
At BBVA, we believe that having a team made up of people with different ways of viewing the world and of taking on each challenge makes us a better bank. That is why we actively support diversity and inclusion, and we invite you to apply, regardless of your race, gender, age, sexual orientation, country of origin, experience, studies, etc.
We nurture a collaborative and inclusive work environment that enables us to show and develop the best we each have to offer.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information (41 C.F.R. 60-1.35 (c)).
Individuals with Disabilities
BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing: firstname.lastname@example.org or by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed*.
*The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response.
BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities. View the "EEO is the Law" & "View the EEO is the Law Supplement Poster" poster. BBVA Compass, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer.