BBVA Mortgage Fulfillment Specialist II in TEMPE, Arizona
Deadline for applying:
USA - Compass Bank dba BBVA Compass
11 - 13
0.00 - 0.00
What does the job entail?
Responsible for providing comprehensive, high-quality customer service while gathering the information needed to process and close loan applications received through the bank’s various delivery channels. The Specialist will be a primary contact for mortgage customers and must be able to effectively build customer relationships, communicate the bank’s lending requirements and respond to borrower needs. This position contributes to quality efforts of the Real Estate Secured Lending units through team orientation and focused excellence in achieving organizational service goals and quality standards.
Accurately prepares consumer mortgage loan processing and closing documentation.
Provides best in class service to the prospective borrower(s) and closing agents by delivering consistent and timely feedback throughout the lending process, anticipating borrower needs and vigilantly maintaining service level agreements.
Ensures the POS and LOS systems are populated with the required application data and that loan/processing statuses are accurately maintained.
Coordinates the ordering of appraisal, title, tax, flood and all other documentation, verification or certification required to appropriately decision and close the loan.
Dispositions loans according to the underwriting decision, preparing approved loans for closing or coordinating adverse action notices to applicants.
Contributes to the continuous improvement of the customer experience and efficiency of the team by offering open and honest feedback and ideas for automation and other uses of technology.
Maintains strict adherence to all compliance and regulatory requirements as well as department policies and procedures.
High School Diploma or General Education Degree (GED) required with one (1) year of experience in mortgage operations is required. Work experience may NOT substitute for education requirement.
Required: NMLS Registration
Preferred: None preferred
Note: This job has multiple levels (i.e. I, II, III, etc.). The posted job description includes the qualifications associated with the entry level position. If hired, you may be placed at a level above the entry level position. The level of placement will be based on experience, education and skills.
Additional Minimum and Preferred Qualifications
Note: Required to meet credit history and criminal background requirements associated with Nationwide Mortgage Licensing System and Registry registration process, to include FBI fingerprint criminal history report and review of credit report
Note: Must meet credit history and criminal background requirements associated with Financial Industry Regulatory Authority registration process, to include FBI fingerprint criminal history, review of credit report, civil litigation, liens, and other public records
Benefits: A variety of health and welfare and other benefit programs are available, including medical, dental, vision, Wellness Program, Personal Savings Plan (401K), Health Savings Account, Flexible Spending Account, accident benefits, critical illness, hospital indemnity, life insurance, disability benefits, paid vacation & holidays, paid leave programs, tuition assistance programs, pet insurance and more.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information (41 C.F.R. 60-1.35 (c)).
Individuals with Disabilities
BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs, please contact us by emailing:email@example.com by calling toll-free (in the U.S.) 1-844-664-9275. Please indicate the specific type of assistance needed*.
*The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related or technical issues, will not receive a response.
BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age, citizenship, color, disability, ethnic origin, gender, gender identity and expression, marital status, nationality, national origin, race, religion, sexual orientation, genetic predisposition, protected veteran status, or any other status or classification protected by federal, state or local law. This policy includes all job groups, classifications and organizational units. With regard to employment, this policy extends to applicants and covers our recruiting, hiring, promotion, transfer, demotion, discipline, termination, benefits, compensation and training practices as well as social and recreational activities.
View the "EEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " & "View the EEO is the Law Supplement Poster (https://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf) " poster. BBVA Compass, BBVA Securities, Inc., and BBVA NY are equal opportunity and affirmative action employer.
Working at BBVA
BBVA is a global company with over 160 years of history present in 30 countries with over 79 million customers. We are more than 125,000 professionals working in multidisciplinary and diverse teams.
At BBVA, we are ahead of the transformation that is taking place in the banking sector, challenging the status quo, to make life easier to our customers.
Being part of BBVA means developing your career in one of the most innovative companies in finance.
We're committed to responsible banking to help drive a more inclusive and sustainable society. The future of banking lies in financing the future.
We started out with the spirit of helping others make the best financial decisions. That spirit remains with us today and encourages us to keep moving forward, prioritizing innovation and digital transformation so that we can put the opportunities of this new era within everyone's reach.
At BBVA, we believe that having a diverse workforce makes us a better bank. We are proud to be a company that prioritizes diversity, inclusion and equal opportunities, regardless of the race, age, gender, ethnicity, disability, religion or sexual orientation of our employees and collaborators.
Our values define our identity; they are what drives us to make our goals a reality and they guide all of our actions and the decisions we make.
Customer comes first
We think big
We are one team